Privacy Policy Frequently Asked
We collect your name, date of birth, phone number, email address, home address and payment details. When you make deposits via DANA, OVO, GoPay or QRIS, we also store transaction records. We ask for identity verification documents only when withdrawals exceed certain thresholds where local law requires it.
Personal information is anonymised within 30 days of account closure. However, transaction records and financial data are retained for seven years to comply with regulatory and tax requirements where local law permits. You can request data deletion in writing, though some records must stay for compliance.
Yes. Contact our support team via live chat or email and request a data export. We will send you a complete copy of your personal information held in our system within five business days at no cost. Log in to your account to see your profile, transaction history and withdrawal records anytime.
We share only essential payment data with DANA, OVO, GoPay and QRIS processors to complete your transactions. We do not sell, rent or share your personal data with advertisers, marketing firms or unrelated businesses. Law enforcement requests are honoured only where local law permits and we have legal obligation.
All DANA, OVO, GoPay and QRIS transactions are encrypted during transmission using industry-standard SSL protocols. Your payment method details are never stored on our servers in plain text. Account login requires a strong password, and two-factor authentication is available on request.
Cookies are small files stored on your device that help us remember your login, store game preferences and track site performance. We use them to keep you logged in across sessions and to improve your experience. You can disable non-essential cookies in your browser settings without affecting your ability to play.
You can update your phone number, email address and home address anytime from your Account Settings page. Changes take effect immediately. To delete certain data, contact our support team; however, identity and payment records needed for compliance cannot be removed where local law requires retention.
